These Terms and Conditions apply to all purchases made by you at beocph.com. Contracts are entered into with B&O PLAY Copenhagen Airport, CVR-Nr: 27526845.

E-mail: cph@beostores.com . These Terms and Conditions only apply to consumers and do not apply to retailers or business owners/businesses.


How it works

Once you have ordered and paid for your products at playcph.com, B&O PLAY Copenhagen Airport will send the customer the following providing he/she has submitted an accurate e-mail address when placing the order. An email confirmation with a receipt of your payment, order details and information regarding delivery or pickup providing. We cannot guarantee that all the ordered goods are available in our inventory at all times - but we will always ship or get products ready for pickup as soon as possible.

If you have requested delivery to a different address, prices will not be included on the in-parcel receipt since we assume that the delivery is a gift to the recipient. Your pricing information will however be included on your order receipt e-mail.


Order details etc.

We encourage you to print or save a copy of these Terms and Conditions, your payment information for paying online and shipping confirmation email immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information e-mailed to you is incorrect, please contact us immediately so that we can correct it.



All prices are stated inclusive of all applicable taxes. B&O PLAY Copenhagen Airport does not offer VAT refunds for orders placed online at beocph.com. The price applicable is the price set out next to the product in question on the website on the date of ordering. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. 

Delivery charges are set out in the section Shipping and Handling



- Credit/debit cards

We accept payment by MasterCard and Visa. Your credit/debit card will be pre-authorised for payment at the time of ordering. As part of this authorization process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your banking institution. You will not be charged for the goods until they have been shipped.


The B&O PLAY payment solution is based on the SSL standard, which means that your information submitted in connection with the payment transaction is protected by encryption.



- Destinations


Delivery is Worldwide


- Times of delivery

The usual time of delivery depends on the address of delivery and is estimated in the Shipping and Handling section.


- Liability for late delivery

B&O PLAY Copenhagen Airport makes every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. If B&O PLAY Copenhagen Airport does not deliver the goods within the estimated timescales, you should request B&O PLAY Copenhagen Airport to make the delivery within an additional period of time which in the circumstances is appropriate. If B&O PLAY Copenhagen Airport fails to deliver the goods within that additional period of time, you are entitled to terminate the contract.


- Liability for damage during transport

B&O PLAY Copenhagen Airport carries the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you has taken physical possession of the goods.

If you choose to return the goods regardless of the situation, you will have the risk and liability for damage to the goods during transport when returning until B&O PLAY Copenhagen Airport has taken physical possession of the goods.


Cooling-off right 

You have the right to withdraw from your purchase within fourteen (14) days after receipt of the goods without giving any reason.


The cooling-off period will expire after fourteen (14) days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. In the event of different goods ordered in one order, but delivered separately, the period is calculated from the date when the last goods are in your possession.


To exercise the cooling-off right you must inform B&O PLAY Copenhagen Airport of your decision to cancel this contract by an explicit statement. You can do this by filling in this form.


To observe the cooling-off period, it is sufficient for you to send your communication concerning your cooling-off right before the cooling-off period has expired. Returning of the goods must be made no later than fourteen (14) days from the date on which you notified us that you decided to exercise the cooling-off right.


- Cooling-off effects

If you regret your purchase, we will reimburse you for all payments received from you, without undue delay and in any event no later than fourteen (14) days from the date on which we were informed about your decision to cancel this contract. We will make the reimbursement by the same payment method used in the initial transaction unless otherwise expressly agreed. In no event will you be requested to pay any fees in connection with the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 


If you would like to discuss your cooling-off right and return of products, please contact us.



Any complaints will be handled by our customer service in accordance with the relevant national legislation.


You can complain to B&O PLAY Copenhagen Airport by the means mentioned in the section Contact.


Defective goods

If any errors or defects should occur with B&O PLAY products, you may claim remedy in accordance with statutory law on the sale of consumer goods. The Danish Sale of Goods Act thus applies. 


How to contact B&O PLAY Copenhagen Airport

If you have any questions, comments or complaints, please do not hesitate to contact our consumer service by using our contact services on playcph.com.